Puma88 Privacy Policy — Data Protection & Privacy for Malaysian Players

1Introduction & Scope of This Privacy Policy

Puma88 — operating under the domain puma88.biz — is an online casino entertainment and Sports Betting platform serving players in Malaysia. We understand that member trust is the foundation of everything we do, and protecting your personal data is one of the most tangible ways we demonstrate that we are worthy of that trust.

This Privacy Policy applies to all individuals who interact with puma88, including unregistered website visitors, active registered members, and former members whose accounts have been closed. It covers all interaction channels — the puma88.biz website, any mobile applications we may offer in the future, and communications via email, Live Chat, or WhatsApp.

This policy should be read together with puma88 Terms and Conditions and our Responsible Gaming Policy. Together, these three documents form the complete agreement governing the relationship between puma88 and each of its members.

2Personal Information We Collect

Puma88 takes a purpose-driven approach to data collection — we only gather information that is strictly necessary to deliver a safe, seamless and legally compliant service. Below are the categories of information we may collect from you:

2.1 Information You Provide Directly

This is information you enter yourself when registering or using the puma88 platform:

• Full name as it appears on your identification document (MyKad or passport)
• Date of birth for age verification (18 and above)
• An active Malaysian phone number for account verification and communication
• A valid email address for account verification, notifications, and communications
• Account password (stored in encrypted form — we never see your actual password)
• Payment method details required for deposits and withdrawals (account holder name, bank account number, or e-wallet details for Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX)
• A copy of your identity document if requested for identity verification purposes (KYC)

2.2 Automatically Collected Information

When you use the puma88 platform, our systems automatically record certain technical information needed to operate the service securely:

• IP address and general geographic location (country/state) — used for account security and fraud detection
• Device type, operating system, and web browser version used
• Login history including the time, date and location of each session
• Gaming activity records, including bets placed, games played, and outcomes
• Complete financial transaction records including deposits, withdrawals and account balances
• Cookie data and similar tracking technologies (see Section 6)

2.3 Information from Third-Party Sources

In certain circumstances, puma88 may receive information about you from trusted third-party sources. This includes identity verification information from KYC (Know Your Customer) service providers we engage to meet anti-money laundering legal requirements, as well as transaction-related information from payment method providers such as Touch 'n Go, GrabPay, or FPX banking processors.

3How puma88 Uses Your Personal Data

Puma88 uses the information collected solely for legitimate and transparent purposes. Every use of your data has a clear justification and will not extend beyond what is necessary for that purpose.

3.1 Account Management & Services

• Creating and maintaining your puma88 account securely
• Processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX in Malaysian Ringgit (MYR)
• Grants access to all games and services available on the puma88 platform
• Calculating and crediting bonuses, cashback, free spins, and VIP programme rewards that you are entitled to
• Providing effective customer support when you contact our team

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access, identity fraud, and money laundering
• Monitoring unusual account activity that may indicate unauthorised access
• Verifying a member's identity during withdrawal processing or when high-risk activity is detected
• Complying with legal requirements relating to anti-money laundering (AML) and Know Your Customer (KYC)

3.3 Platform Improvement & User Experience

• Understanding how members use the platform so we can make meaningful improvements
• Testing and optimising the user interface for a smoother experience on Malaysian mobile devices
• Personalising game recommendations based on your play history and preferences
• Analysing aggregated data (with no individual identifying information) to support business decision-making

3.4 Communications & Marketing

Puma88 may send account-related communications such as successful deposit notifications, withdrawal confirmations, security alerts and important updates about our services. These are necessary service communications and do not require separate consent.

For marketing communications such as the latest promotions, exclusive bonuses, and VIP offers, we will seek your consent separately, and you have the right to withdraw that consent at any time through your account settings or by contacting puma88 customer support.

4Information Sharing & Disclosure

Puma88 does not sell, rent or trade members' personal information to any third party for commercial or marketing purposes. This is a core principle we will never compromise on.

However, in order to operate the platform effectively and meet legal requirements, puma88 may share certain information with the following categories of parties, within a limited scope:

4.1 Trusted Service Providers

Puma88 works with selected service providers that help us operate the platform. These include payment service providers that process Touch 'n Go, GrabPay, DuitNow, and FPX transactions; gaming software providers such as Pragmatic Play, PG Soft, and Habanero that operate the games; identity verification (KYC) service providers; and IT infrastructure and cybersecurity providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes that have been agreed upon.

4.2 Legal Requirements

Puma88 may be required to disclose members' personal information when compelled by law, court order, regulatory investigation, or applicable anti-money laundering compliance obligations in Malaysia. In such circumstances, we will disclose only the minimum information necessary and will endeavour to notify the affected member to the extent permitted by law.

4.3 Security Safeguards

In situations where there is a serious threat to the security of the platform or other members, puma88 may share necessary information with the relevant authorities or security organisations to prevent or investigate fraudulent activity, money laundering, or cyber threats.

5Data Security & Protection Measures

Protecting puma88 members' personal data is a core operational priority. We continuously invest in best-in-class security technology and practices to keep your information safe at all times.

5.1 Encryption & Security Protocols

• All communications between your device and puma88's servers are protected by 256-bit SSL/TLS — you will see a padlock icon in your browser's address bar
• Member passwords are stored using a strong one-way hashing algorithm — not even puma88 staff can view your actual password
• Sensitive financial data, including payment method details, is additionally encrypted to PCI DSS standards
• HTTPS connections are used exclusively across the entire platform — unsecured HTTP connections are not accepted

5.2 Access Control & Monitoring

• Access to members' personal data is restricted to puma88 staff with a legitimate business need only
• All access to data systems is automatically audited and logged to detect any suspicious access
• A 24/7 monitoring system actively detects and alerts on any unusual activity
• Multi-factor authentication (MFA) is enforced for all staff accessing member data systems

5.3 Security Incident Response

Despite all security measures in place, no system can be guaranteed to be 100% secure. In the event of a data breach affecting members' personal information, puma88 is committed to notifying affected members within the timeframe required by applicable law, explaining the nature of the incident, and taking immediate remediation steps.

If you suspect that your puma88 account has been compromised or notice any suspicious activity, please contact our support team immediately via Live Chat or email at support@puma88.biz. We will act promptly to secure your account.

6Cookies & Tracking Technologies

Puma88 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for our users. Cookies are small text files stored by your web browser when you visit the puma88 platform.

6.1 Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functions such as maintaining your login session and ensuring deposit transactions are processed correctly. The platform cannot function without these cookies.
• Functional Cookies: Saves your preferences such as display language and account settings so you do not have to reset them every time you log in to puma88.
• Analytics Cookies: Helping us understand how members use the platform — which pages are visited most, where users encounter difficulties, and how the overall experience can be improved. This data is processed in aggregated form without identifying any individual.
• Security Cookies: Helping detect and prevent fraud by identifying usage patterns that are suspicious or inconsistent with your normal account behaviour.

6.2 Managing Cookie Settings

You can manage or delete cookies through your web browser settings at any time. Please note, however, that deleting or blocking essential cookies may disrupt the functionality of the puma88 platform — including potentially preventing you from logging in or completing transactions correctly. For the best experience, we recommend keeping essential and functional cookies enabled.

7Data Retention & Deletion

Puma88 retains members' personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law.

7.1 Standard Retention Periods

• Active Account Data: Retained for as long as your account remains active and for a defined period after account closure for legal compliance purposes
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's anti-money laundering legal requirements
• Security Logs: Retained for a period of 12 to 24 months for security incident investigation purposes where required
• Support Communication Records: Retained for 24 months for reference and service improvement purposes
• Gaming Data: Retained for as long as the account is active and for the period required by compliance obligations

7.2 Data Deletion Upon Request

You have the right to request deletion of your personal data, subject to legal requirements that obligate us to retain certain records. Deletion requests can be submitted through puma88 customer support. We will process valid requests within 30 calendar days and will inform you of which data can be deleted and which data we are required to retain for legal reasons.

8Your Personal Data Rights

As a puma88 member, you have a range of rights regarding your personal data. puma88 fully respects these rights and provides straightforward channels for you to exercise them.

To exercise any of the above rights, please contact the puma88 customer support team by email at support@puma88.biz or via 24/7 live chat. Clearly include the details of your request and we will process valid requests within 30 calendar days.

9Protection of Children's Data

Puma88 is an adult entertainment platform restricted to individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that personal data belonging to a child or minor has been collected without our knowledge — for instance through registration using false information — we will immediately delete that data and close the account in question. Any balance in such an account will be forfeited in accordance with puma88's Terms and Conditions.

Parents or guardians who discover that a minor has registered on puma88 using false information are urged to contact us immediately at support@puma88.biz so that we may take the appropriate action.

10Changes to This Privacy Policy

Puma88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All changes will be published on this page with a clear effective date.

For material changes that significantly affect how we use your personal data, puma88 will notify members via their registered email or in-account notification at least seven (7) days before the changes take effect. Continued use of the puma88 platform after the changes take effect will be considered your acceptance of the updated Privacy Policy.

We recommend reviewing this Privacy Policy periodically — at least once a year — to stay informed about how we handle your personal data.

11Contact Us About Data Privacy

If you have any questions, concerns or wish to exercise your data privacy rights, the puma88 team is here to help. The following communication channels are available:

• Live Chat: Available 24 hours a day, 7 days a week through the puma88 platform — the fastest way to get an immediate response
• Privacy Email: support@puma88.biz — for written enquiries regarding data privacy, with a typical response time of within 2 working hours
• WhatsApp: Accessible through your account for enquiries that require a quick response

When contacting us regarding your data privacy, please clearly state the type of request you are making (data access, rectification, deletion, etc.), your puma88 account number or username so we can locate your account promptly, and full details of your concern or request.